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SHIPPING & RETURNS
SHIPPING POLICY
Orders placed through G’LORE are fulfilled by third-party fulfilment partners and may be dispatched from warehouses located in different countries. Orders are normally processed within 1–3 days, followed by an estimated standard delivery period of approximately 10–15 days. These timeframes are estimates and may vary depending on the product, destination, carrier, stock availability, customs procedures and peak periods.
Any applicable delivery charges and the estimated delivery information available for your order will be displayed before checkout or provided in your order confirmation. Products purchased in the same order may be dispatched separately and arrive in more than one package. Tracking information will be provided when available.
Please ensure that your name and delivery address are complete and accurate before placing an order. Once fulfilment has started, we may not be able to change or cancel the delivery details.
Unless a different delivery period has been expressly agreed before purchase, orders will be delivered within 30 days. G’LORE remains responsible for the goods until they are delivered to you or to a person nominated by you. If your order is delayed, lost or has not arrived within the stated period, please contact supportgoodscorner@gmail.com with your order number so that we can investigate and provide the appropriate remedy under applicable UK consumer law.
RETURN & EXCHANGE POLICY
You may cancel an eligible online purchase without giving a reason by notifying G’LORE within 14 days after receiving the goods. After notifying us of your decision, you must return the eligible goods within a further 14 days.
To request a cancellation or return, contact supportgoodscorner@gmail.com and include your order number. We will provide the applicable return instructions and return address. Please do not return products directly to the manufacturer, supplier, Zendrop or any address shown on the original parcel unless G’LORE specifically instructs you to do so.
For a change-of-mind return, you will normally be responsible for the direct cost of returning the goods, provided this information was disclosed before purchase. If an item is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible. Photographs may help us assess the issue but do not limit your statutory consumer rights. Where required by law, G’LORE will cover reasonable return costs and provide an appropriate remedy.
Returned goods should be handled with reasonable care. A refund may be reduced if the value of the goods has been diminished by handling beyond what would reasonably be permitted when examining the product in a physical shop.
Sealed cosmetics, beauty products and personal-care items that are not suitable for return for health protection or hygiene reasons cannot be returned after the seal has been broken, where this legal exception applies. This exception does not apply merely because a product is a cosmetic, and it does not affect your rights if the product is faulty, damaged, unsafe or not as described.
Eligible refunds will be issued to the original payment method within 14 days after we receive the returned goods or acceptable evidence that they have been sent back, whichever occurs first. Where required by law, the refund will include the cost of standard outbound delivery, but not any additional amount paid for express or enhanced delivery.
We do not currently offer direct exchanges. If you require a different product or variant, please return the eligible item and place a new order. This policy does not affect your statutory rights under UK consumer law.